Onboarding

Getting Started

Downloading the app

Editing a profile

Features

Creating a group

Discussions

Notifications

Coach Analytics

User Activity

Engagement tips

Support Resources

Frequently Asked Questions

Contact Us

About Ake

Privacy Policy

Below are two lists of frequently asked questions by Service Users and Facilitators. Get familiar with the questions you may be facing from your Service Users below, or find an answer to your question here. If you cannot find your question below, get in touch by using the form at the bottom of the page or go to Contact Us.

Service User FAQ

• What is this app for?
• Where do I download the app?
• How does this app help me with my behaviour change program?
• Do I need the app to access Ake or can I access Ake from the web?
• How do I find specific content?
• What types of activities are available in the app?
• Can I download content for offline viewing?
• Is the content tailored to my specific needs?
• Is this app secure and confidential?
• What phone models are supported?
• Can I opt out of using Ake?

Facilitator FAQ

• What is unique about the platform?
• How can Ake help my Service Users?
• How can Ake assist my organisation?
• What topics are covered in the app?
• What are the different features of the app?
• How do I know the content is reliable?
• Can I submit suggestions for new content?
• How do I create an account?
• How can I contact support?
• What devices is the app compatible with?
• What happens if I lose my internet connection while using the app?
• How do I update the app?
• What happens if I uninstall the app?

Features FAQ

• If a Service User replies to a Discussion, does it send push notifications to everyone in that discussion?
• I’ve had a new Service User join the service. If I add this User to an existing group, will they see all the previous Discussions this group had before joining?
• Can I schedule a Push Notification?

Do you have a question, feedback, or couldn’t find what you were looking for?

Get in contact by filling out the form below.

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